Shipping, Tracking, & Delivery Guide
We aim to make your shopping experience smooth, transparent, and reliable. Below you’ll find everything you need to know about how your order is shipped, tracked, and delivered.
Shipping Information
All orders placed on our website are fulfilled and shipped using Shopify’s integrated shipping services and trusted courier partners.
Processing Time
- Orders are typically processed within 5–10 business days
- Orders placed on weekends or public holidays are processed the next business day
Once your order is processed, it will be handed over to the courier for delivery.
Delivery Timeframes
Delivery times may vary based on your location:
- Metro areas: 5–10 business days
- Regional areas: 7–15 business days
- Remote areas: 8–18 business days
Please note: Delivery times are estimates and may be affected by courier delays, weather conditions, or peak periods.
Order Tracking
As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
You can track your order:
- Via the tracking link provided in your email
- Directly through your Shopify order status page
Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Details
- Orders are delivered to the shipping address provided at checkout
- Please ensure your address details are correct to avoid delays
- Couriers may leave parcels in a safe place if no one is available (subject to courier policy)
We are not responsible for delays caused by incorrect or incomplete address details.
Delays, Lost or Missing Parcels
If your order appears delayed or hasn’t arrived within the estimated timeframe:
- Check your tracking link for updates
- Allow extra time during peak periods
- Contact our support team if the issue persists
We’ll work directly with Shopify and the courier to resolve the issue as quickly as possible.
Failed Deliveries & Returns to Sender
If a delivery attempt is unsuccessful and the parcel is returned to us due to:
- Incorrect address
- Failure to collect
- Refusal of delivery
Re-shipping fees may apply.
International Shipping
International delivery times and fees vary by destination and will be calculated at checkout.
Customers are responsible for any:
- Customs duties
- Import taxes
- Local fees
These charges are determined by local authorities and are outside our control.
Need Help?
If you have questions about shipping, tracking, or delivery, our support team is here to help.
Contact us via our website or support email
