Refund Policy

At Oz Health Supplements, we stand by the quality of our products and aim to provide a smooth shopping experience. This Refund Policy is designed to comply with the Australian Consumer Law (ACL).

1. Change of Mind

Due to the nature of consumable health products, we do not offer refunds or exchanges for change of mind, including:

  • Ordering the wrong product
  • No longer needing the product
  • Taste or flavour preferences
  • Please choose carefully before purchasing.

2. Consumer Guarantees (Your Rights)

Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:

  • Is faulty or defective
  • Is unsafe or unfit for consumption
  • Is significantly different from its description
  • Has passed its expiry date upon delivery
  • These rights apply regardless of any store policy.

3. Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

We will assess the issue and arrange a replacement or refund where applicable.

4. Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless faulty:

  • Opened or used supplements
  • Products with broken safety seals
  • Clearance or sale items

5. Refund Processing

Approved refunds will be:

  • Issued to the original payment method
  • Processed within 5–10 business days
  • Please note that shipping fees are non-refundable unless the return is due to a fault or error on our part.

6. How to Request a Refund

To request a refund or report an issue, contact us at:

📧 contact@ozhealthsupplements.com.au

Include your:

  • Full name
  • Order number
  • Reason for the request
  • Supporting photos (if applicable)

7. Return Shipping

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect

We recommend using a tracked service for returns

8. Policy Updates

We may update this Refund Policy from time to time.
Any changes will be published on this page with the updated date.

Our Commitment

Nothing in this policy limits your rights under the Australian Consumer Law.